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I take care to craft personalised poems to meet or preferably exceed your expectations. I want all of my customers to be entirely satisfied with the personalised poem prepared for them. If you are not entirely satisfied with the finished poem, I will discuss any area of dissatisfaction with you and endeavour to resolve any difficulty. If, after re-drafting, you are still not entirely satisfied, I offer a full refund.

No refund is given should an ordered item not reach you by a certain date, provided it has been despatched to you in accordance with the delivery option selected. If delivery by a certain date is important to you, please selected the Guaranteed Next Day Delivery option and provide me with as much time as possible to prepare a poem for you. Likewise, should any framed or unframed photopoem reach you in unsatisfactory condition, return any damaged item to me for a replacement or a full refund.

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